About Housing Options

Your Housing Options - online housing advice

Housing Options at Cornwall Housing provides free and impartial service for both landlords, tenants and owner occupiers.  We are committed to providing quality and specialist services to all our customers who are eligible to receive them, regardless of race, gender, gender identity, sexual orientation, disability, age, religion or belief or no belief. 

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We are committed to providing a high standard of service to all of our customers. To help us to improve we would like to get your feedback on the service that you received. We would be grateful if you would take 5 minutes to complete the housing options feedback survey.

As a thank you for your feedback, if you have put your details on the survey, we will enter you into the monthly prize draw to win a £20 supermarket voucher of your choice.

Sanctuary Scheme Feedback
We are also looking at our Sanctuary Scheme and would welcome your feedback via our Sanctuary Scheme questionnaire.

The Housing Options Service consists of three main teams and these are:

Housing Options – Information & Advice – Casework  - early intervention and the prevention of homelessness, and specialist advice services including:

  • Young people (aged 16-24)
  • People fleeing or experiencing domestic abuse
  • Single homeless and those at risk of rough sleeping
  • People with mortgage difficulties
  • Landlords
  • Assessment and signposting/referrals to specialist providers, such as support

Information on the above can be found on our Quick Links page.

Housing Needs – management of the Housing Register, administration of the ‘Homechoice’ choice-based letting scheme and the referral of applicants to the partner landlords (Housing Associations/Registered Providers) in accordance with the Council’s Allocations Policy. 

Homelessness – an emergency service covering the assessment and investigation of applications received under the Homelessness legislation. 

Temporary Accommodation and Move-on Team – a specialist team dedicated to working with customers who are being assessed as homeless or who are homeless and who are being provided with temporary accommodation.  This team manages temporary accommodation, moves on into the private sector or social housing, and works with some complex groups across a range of partners to enable successful move-on from temporary accommodation.

When you contact us we can offer you an accessible and easy to use information service about your housing options.

We will:

  • make sure we can provide housing information that you will be able to understand. If necessary we will supply this information in different languages or formats
  • if you telephone or visit a housing office, aim to put you through to a Duty Housing Options Advisor straight away.  If the line is busy we will take your details and email the duty officer who will contact you within 2 hours if you are homeless tonight or within 24 hours for any other enquiry (unless it is a weekend or bank holiday - in which case it will be the following working day).
  • direct you to “Your Housing Options”  online self service assessment. That will provide comprehensive online advice and information instantly.
  • If needed, offer you an appointment so that we can talk to you about alternative ways of meeting your housing need and you will need to make decisions on the choices available.
  • give you a direct contact for ongoing advice and make sure we keep you up to date about your case.
  • make all our information is available on our website and from our local housing offices for those who do not have a computer 

You may also be interested in:

Please view our service availability page for information on opening times and the various methods of contacting us.

Formatting, Interpretation and Translation Services

Information in alternative formats

It is important to us that your needs are met.  If you information in another format or language please contact:

Cornwall Council
County Hall
Treyew Road
Truro
TR1 3AY

Tel: 0300 1234100