Repairs and maintenance

Report a repair

To report a repair you can contact us in the following ways:

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 E-mail us at

Call us on 0300 1234 161

Press option 3
Press option 1 or 2 depending on your location

When reporting a repair please be ready to give the following details:

  • Your name 
  • Your address
  • A day time telephone number where you can be reached
  • When someone is at home so the repair can be carried out or an inspection can be made
  • As much information about the repair as possible

A guide to damp, mould and condensation 

Please choose from one of the subjects below for further information about repairs, maintenance and improvements: