Our rubbish and recycling collection commitment

Cornwall Council has signed up to a national voluntary code of practice, called the collection commitment. We have pledged that we will:

  • Explain clearly what services you can expect to receive;
  • Provide regular collections;
  • Provide a reliable collection service;
  • Consider any special requests that individual households may have;
  • Design our services and carry out collections in a way that doesn’t produce litter;
  • Collect as many materials for recycling as we can and explain to you what happens to them;
  • Explain clearly what our service rules are and the reasons for them;
  • Tell you in good time if we have to make changes to your services, even temporarily;
  • Respond to complaints we receive about our services; and
  • Tell all our residents about this commitment to collecting waste.