Our rubbish and recycling collection commitment

Cornwall Council has signed up to a national voluntary code of practice, called the collection commitment. We have pledged that we will:

  • Explain clearly what services you can expect to receive;
  • Provide regular collections;
  • Provide a reliable collection service;
  • Consider any special requests that individual households may have;
  • Design our services and carry out collections in a way that doesn’t produce litter;
  • Collect as many materials for recycling as we can and explain to you what happens to them;
  • Explain clearly what our service rules are and the reasons for them;
  • Tell you in good time if we have to make changes to your services, even temporarily;
  • Respond to complaints we receive about our services; and
  • Tell all our residents about this commitment to collecting waste.

Please tell us what you think about your rubbish and recycling collections, street and beach cleaning services by completing the 2014-15 customer satisfaction survey.

You can also see both the summary results and more detailed results from the 2013-14 customer satisfaction survey.