Change of circumstances for council tax

 

We use your council tax account reference to verify who you are. We will ask you to provide this whenever you contact us.

You will receive an email summarising the details you have provided.  We aim to process your form within 10 working days.

Report a change of address

Use this form to report a change of address for council tax. If you have an existing council tax reference we can update your details more quickly if you register for our self-service application, which will also allow you to track your change and view details of your account 24 hours a day, 7 days a week.

Request to pay by instalments

Use this form to request to pay by 12 instalments. 

Request to pay by direct debit or change your current direct debit details.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

Duplicate bill

Use this form to request a duplicate council tax bill.  You will be asked which financial year(s) you require.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

Missing payment

Use this form to tell us about a missing payment. You will be asked to provide the date of the payment, amount, details of where you made the payment and method.  You will be asked to confirm whether you have a receipt.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

Single person discount

Use this form to apply for a single person’s discount. You will be   asked the effective date, whether you are the sole occupier, whether a second adult should be disregarded for council tax purposes or whether a second adult has moved out.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

More information about council tax discounts.

Adult over 18 moved out
Use this form to tell us the name of the adult who has moved out, the effective date, their forwarding address and whether you are now the sole occupier.
Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 
More information about council tax discounts.
Adult over 18 moved in
Use this form to tell us the name of the adult who has moved in, the effective date, their previous address, whether you are currently receiving a discount or disregard and how many adults over 18 are now in the property.  You are able to provide further details if the adult is to be disregarded.
Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 
More information about council tax discounts.
Someone has died
If you have registered the death with our tell us once service, there is no need to complete this form.
Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 
Change in name

Use this form to tell us about a change in name for someone in your household. If you wish to report someone moving into, or out of your home, please use the change of address option on your online account.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

Apply for 1 month discount

Use this form to request a one month council tax discount.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

More information about council tax discounts.

Purchasing a property to let

Use this form to tell us about a property you have purchased to let.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

Change in Tenants for a property you own

Use this form to tell us when you have a change in tenants for a property that you own.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

Apply for a 50% discount due to major works

Use this form to request to 50% reduction for major works.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

More information about council tax discounts.

Disabled reduction

Use this form to apply for a disabled reduction. You will be asked the effective date, disabled persons name, nature of disability and grounds for application.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

More information about council tax discounts.

Annexe reduction

Use this form to apply for an annexe reduction. You will be asked questions about the main property and annexe, whether the annexe is occupied, details of the occupants relationship to occupiers of the main property, whether the annexe is furnished or unfurnished, how the annexe is being used and the effective date.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

More information about council tax discounts.

Disregard or discount ending

Use this form to tell us your disregard or discount should end. You will be asked the date the discount or disregard is to end and the reason.

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

More information about council tax discounts.

Cancel an exemption

Use this form to tell us your exemption should end. You will be asked the date the exemption is to end and the reason. 

Once you have submitted this form you will be provided with a reference number.  Please ensure you quote this number along with your council tax account number if you have any queries. 

More information about council tax discounts.

Email: revenues@cornwall.gov.uk

Telephone: 0300 1234 171

Or write to us at:

Revenues
PO Box 676
Truro
TR1 9EQ

Use the following links for information on how to pay and to make an online Council Tax payment.

If you require correspondence in audio format, large print, Braille or another language you can request this by contacting the Council on 0300 1234 171.