Manage your benefit claim online

Once you have registered, our Self Service pages give you instant access to manage and view your benefits.  You can also use Self Service to manage your Business Rates and council tax account.

Using Self Service can save you time, effort and money.  There is no need for you to visit us, ring us or write to us – you can view and manage your benefits account on line at a time that suits you:

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  • View your claim details
  • Complete and submit a new benefit claim
  • See how your benefits are worked out
  • See when your next housing benefit payments are due
  • View benefit letters and sign up to receive future letters electronically


Log into Self Service - Your benefits account online

Fill in your details on the Registration page.  You will need to tell us :

  • Your account number, claim reference or Landlord creditor number (on your bill or benefit letter)
  • Your e-mail address

To sign up follow the link above and complete a short registration form.

You will need to create a user name, (for ease, you can use your email address for this). Then you will set up a password and a secret question/answer to ensure only you can log into your account in future.

A link is sent to you via email for you to verify your email address. Once this is complete there is a short video that shows you around the self service tool.

Then to complete sign up you will be asked for your benefit claim number/creditor id and asked to verify some details on your claim to ensure that your identity is validated.  

If you fail this validation we will send you a PIN number in the post to your  registered address. Once we have validated your identity you can access all the features securely online.